Complaint: Lost Wickets & Short-Dated Chicken

From last year…

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Hi Sainsbury’s

I note that you haven’t responded to my first complaint, dated 31/10/2015 about the recent quality of your fruit and vegetables.  This is concerning.

I did however send it to customer.service@sainsburys.co.uk so I am sending my second complaint here.

I have told you time and again that when I make my food order, I need the chicken I order to last all week, as I have salad for lunch.

Imagine my disappointment this morning, when I see that England have already lost 4 wickets, and my chicken has gone off.  This means I now have to go to Morrisons at lunch.  Time and money I didn’t want to have to spend.  Not to mention that we have pretty much lost the test series against Pakistan now, but I don’t blame you for that.

Please can you respond to both complaints.

Kind regards
James

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Dear James

Thanks for contacting us.

I can understand your concern when you discovered that England had lost 4 wickets, almost as alarming as your chicken being off.  I’m sorry that on this occasion both England and Sainsbury’s has let you down.

I can confirm that we haven’t received you previous email regarding your fruit and vegetables, our email address is customerservices@sainsburys.co.uk.

I’ve shared your email with the online manager, who’ll speak with the team to ensure this is a one off occurrence.  I’ve created an evoucher for £15 to cover he cost of the chicken plus extra to cover your fruit and vegetables.  The code is xxxx-xxxx-xxxx.

We appreciate he time you’ve taken and fingers crossed England’s cricket team improve their performance on the pitch.

Kind regards

xxxxxxxxxxxxx xxxxxxxx
Customer Manager