Tagged: MetLine

Oh back in the good old days when the worst of my problems was attempting to get to work and home from work. Might be a while before I have cause to complain again. And maybe I will just be happy every time there is a signal failure in future because I am actually allowed to get a tube. For old time’s sake…though it isn’t even funny so I don’t know why I’m posting it. ****** Dear Sir/Madam I hope that you are getting as bored of my complaints as I am getting bored of Metropolitan line delays. Every month …

Dear Sir/Madam I have just initiated the next battle to get refunds for the exceptionally numerous delays on the Metropolitan line over the last month. Firstly, myself and all other long-suffering customers would appreciate an explanation of why the new signalling is causing so many service suspensions between Finchley Road and Euston Square. I will apply via FOI request if I have to, but I’d prefer an explanation (an honest one – not the social media cover up) of why the problems are occurring and what is being done to resolve them. Your customers really would appreciate an explanation. An …

You can apply for a refund for your journey from TFL if your underground train is delayed by 15 minutes or more. There used to be an app that would do it for you automatically – but strangely enough TFL stopped it from working before the disastrous Met line signalling “upgrade” in September. Anyway, sometimes TFL reject the refund requests. This does not always amuse me. Oh and they had promised us automatic refunds once the disaster unfolded. Which not one single customer reported receiving. Strange that. I wonder how many people are not as persistent as me, and just …

Dear Sir/Madam I would like to find out more about why there was such a disastrous launch of the new signalling equipment between Finchley Road and Euston Square stations, on the Metropolitan line on w/c 2nd September. Who took the decision to launch the new signalling on Monday 2nd September? When was this decision made? When did management realise that not enough drivers had been trained to use the new signalling equipment? Would there have been a financial cost to TFL had the launch been delayed, to allow more time to train drivers to use the new signalling equipment? If …

You know how you can tell it is autumn? When the Metropolitan line starts going into regular meltdown, and what an autumnal week it has been. I suspect that this is going to be a bit of a long rant, so lets start on a positive note, or what should be a positive note – donuts. On Saturday 8th September, I had quite a hangover, but had to head into central London to pick up a suit. During my short spell on Oxford Street, a bird poo’d on me for the first time in my life, I found out the …

It’s actually been alright recently – well, perhaps more accurately I’ve been lucky and missed the worst delays. Working from home two days a week helps too. As does the relatively dry weather recently – there are definite service suspension seasons and the next will be the first really hot day, when it gets to around 30’C. This complaint is from last year and not the funniest ever – just a rant. Part 2 is more fun. ****** Dear Sir/MadamI’d like to make yet another complaint about the Metropolitan line service.Tuesday was yet another clusterfuck of a service.  A signal …